Privacy Policy

1. Who we are

Gonka24 is a technology platform available through gonka24.com. Gonka24 provides access to AI-related digital services, which may include website access, account functionality, API access, gateway services, AI inference routing, model access, usage tracking, documentation, dashboards, and related technical or commercial support.

For privacy questions, data requests, or concerns, you may contact Gonka24 through the official contact form, support channel, or communication method available on gonka24.com.

Depending on the context, Gonka24 may act either as a data controller or as a data processor.

Gonka24 acts as a data controller when it decides why and how personal data is processed, for example when managing accounts, website analytics, billing, support, security, marketing, and platform operations.

Gonka24 may act as a data processor when it processes customer content, API payloads, prompts, outputs, technical data, or other submitted information on behalf of a customer and according to the customer's instructions.

2. Scope of this Privacy Policy

This Privacy Policy applies to:

• visitors of gonka24.com;
• registered users of Gonka24;
• customers using Gonka24 services;
• users accessing Gonka24 through API keys, dashboards, integrations, or technical interfaces;
• people contacting Gonka24 for support, partnership, sales, documentation, onboarding, or other inquiries;
• representatives of companies, organizations, developers, brokers, providers, or partners interacting with Gonka24.

This Privacy Policy does not apply to third-party websites, wallets, AI model providers, infrastructure providers, blockchain networks, payment providers, or external services that may be linked to, integrated with, or accessible through Gonka24. Such third parties may have their own privacy policies and terms.

3. What data we collect

Gonka24 collects only data that is reasonably necessary to operate, secure, improve, and provide the website, platform, API, and related services.

3.1. Data you provide directly

We may collect personal data that you provide to us, including:

• name;
• company name;
• job title;
• email address;
• phone number;
• country or region;
• Telegram, Discord, LinkedIn, GitHub, or other professional contact details if you provide them;
• account registration details;
• billing or payment-related information;
• support requests;
• sales or partnership inquiries;
• technical questions;
• onboarding information;
• messages sent through contact forms, email, chat, community channels, or support channels;
• information submitted when requesting access, documentation, a demo, technical support, commercial cooperation, or integration assistance.

3.2. Account and platform data

When you create or use a Gonka24 account, we may collect:

• user ID;
• account ID;
• organization or workspace ID;
• login and authentication data;
• account role and permissions;
• API keys, tokens, or technical identifiers;
• account settings;
• service configuration;
• model, provider, or gateway preferences;
• dashboard activity;
• subscription, plan, balance, credits, quota, and usage status;
• billing status;
• administrative actions;
• team member invitations and access rights;
• audit logs and security logs.

You are responsible for keeping your account credentials, API keys, tokens, wallet credentials, and other access secrets secure.

You should not share passwords, private keys, seed phrases, production API keys, or other highly sensitive credentials with Gonka24 unless a secure and appropriate process has been agreed. If such information is submitted by mistake, Gonka24 may delete, restrict, or secure it where technically possible.

3.3. API usage and technical data

When you use Gonka24 services, we may process technical and usage data, including:

• API request metadata;
• API response metadata;
• timestamps;
• request IDs;
• IP address;
• user agent;
• endpoint used;
• model selected;
• provider selected;
• routing path;
• request status;
• error messages;
• latency;
• token usage;
• compute usage;
• inference usage;
• request volume;
• rate-limit events;
• balance, credit, or billing events;
• gateway logs;
• security events;
• abuse-prevention signals;
• system performance metrics;
• integration logs;
• diagnostic and troubleshooting data.

Depending on your configuration and the nature of the request, Gonka24 may process prompts, inputs, outputs, files, payloads, metadata, or other customer content submitted through the platform or API.

Gonka24 processes such content to provide, route, secure, monitor, troubleshoot, and improve the service, unless a different use is clearly agreed with the customer.

Gonka24 does not intentionally use customer prompts, outputs, files, or submitted content to train its own AI models unless this is expressly enabled, requested, or agreed by the customer.

3.4. Website and device data

When you visit gonka24.com, we may automatically collect:

• IP address;
• browser type and version;
• device type;
• operating system;
• approximate location based on IP address;
• pages visited;
• time spent on the website;
• referral source;
• click and navigation behavior;
• cookie identifiers;
• technical logs;
• crash reports;
• diagnostic data;
• performance data;
• security and anti-abuse signals.

3.5. Cookies and similar technologies

Gonka24 may use cookies, local storage, pixels, analytics tools, and similar technologies to:

• keep the website functional;
• maintain user sessions;
• remember preferences;
• improve website performance;
• analyze website traffic;
• understand how users interact with the website;
• detect fraud, abuse, bots, and unauthorized activity;
• measure marketing effectiveness;
• improve user experience.

Some cookies may be strictly necessary for the website or platform to function. Other cookies, such as analytics or marketing cookies, may require consent depending on applicable law.

Where required by law, Gonka24 will request consent before using non-essential cookies. You may manage cookies through your browser settings or through cookie settings available on gonka24.com, if provided.

4. How we use personal data

Gonka24 may use personal data for the purposes described below.

4.1. To provide the service

We use data to:

• operate gonka24.com;
• create and manage accounts;
• provide platform access;
• provide API access;
• process API requests;
• route requests to relevant providers or infrastructure;
• calculate usage, quotas, credits, balances, and billing;
• display dashboards, reports, logs, and usage statistics;
• provide documentation and technical support;
• maintain service availability, reliability, and performance.

4.2. To communicate with you

We use data to:

• respond to inquiries;
• provide support;
• process onboarding requests;
• communicate about API access, documentation, integration, pricing, billing, or partnerships;
• send service-related notices;
• notify users about account, security, billing, technical, or platform changes;
• respond to legal, privacy, or security requests.

4.3. To secure the service

We use data to:

• detect unauthorized access;
• prevent abuse, spam, fraud, attacks, and misuse;
• enforce rate limits and usage restrictions;
• investigate suspicious activity;
• protect users, infrastructure, partners, providers, and networks;
• maintain audit logs;
• respond to incidents;
• prevent harm to Gonka24, customers, third-party providers, or the public.

4.4. To improve the service

We may use aggregated, anonymized, or limited technical data to:

• fix bugs;
• improve routing reliability;
• optimize performance;
• improve user experience;
• improve documentation;
• develop new features;
• monitor provider quality;
• understand platform usage patterns;
• improve system stability.

4.5. To comply with legal obligations

We may use data to:

• comply with applicable laws and regulations;
• respond to lawful requests from authorities;
• maintain accounting, tax, and compliance records;
• enforce contracts and legal rights;
• resolve disputes;
• protect legal interests.

5. Legal bases for processing

Where applicable data protection laws require a legal basis, Gonka24 relies on one or more of the following legal bases:

• Performance of a contract: when processing is necessary to provide the website, platform, API, account, support, billing, or requested services.
• Legitimate interests: when processing is necessary to operate, secure, improve, and protect Gonka24 services, provided that such interests are not overridden by your rights and freedoms.
• Consent: when you have given consent, for example for certain cookies, marketing communications, or optional features.
• Legal obligation: when processing is necessary to comply with legal, tax, accounting, regulatory, or law-enforcement obligations.
• Establishment, exercise, or defense of legal claims: when processing is necessary to protect rights, enforce agreements, resolve disputes, or defend against claims.

6. How we share data

Gonka24 does not sell personal data.

We may share data only when reasonably necessary for the purposes described in this Privacy Policy.

6.1. Service providers

We may share data with trusted service providers that help us operate, secure, and improve Gonka24, including:

• cloud hosting providers;
• infrastructure providers;
• database providers;
• analytics providers;
• customer support tools;
• email and communication providers;
• payment processors;
• fraud-prevention providers;
• security and monitoring providers;
• logging and observability providers;
• API, model, compute, inference, or gateway providers;
• legal, accounting, tax, and professional advisers.

These providers may process data only for the purposes of providing services to Gonka24 and must protect the data using appropriate contractual, technical, and organizational safeguards.

6.2. AI, API, gateway, model, and infrastructure providers

If Gonka24 routes API requests, inference requests, prompts, outputs, metadata, or technical data to third-party model providers, compute providers, gateway providers, infrastructure providers, decentralized network participants, or other technical providers, we may transmit the data necessary to complete the request.

The exact data transmitted may depend on:

• the selected model;
• the selected provider;
• the gateway or routing method;
• the request type;
• technical configuration;
• customer settings;
• network requirements;
• security requirements;
• billing and usage tracking requirements.

Customers are responsible for reviewing whether the selected model, provider, integration, routing method, and configuration are suitable for the type of data they submit.

6.3. Business transfers

If Gonka24 is involved in a merger, acquisition, financing, restructuring, sale of assets, transfer of business, or similar transaction, data may be transferred as part of that transaction, subject to appropriate confidentiality and data protection safeguards.

6.4. Legal and safety reasons

We may disclose data when we reasonably believe it is necessary to:

• comply with applicable law;
• respond to lawful requests from authorities;
• enforce our Terms of Use;
• protect rights, property, users, partners, infrastructure, providers, or the public;
• investigate fraud, abuse, security incidents, or illegal activity;
• prevent harm or unauthorized access.

7. International data transfers

Gonka24 may process and store data in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

Where required by law, Gonka24 uses appropriate safeguards for international data transfers, such as contractual protections, technical safeguards, organizational safeguards, and recognized transfer mechanisms.

8. Data retention

Gonka24 retains personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• the type of data;
• account status;
• contractual requirements;
• billing and tax requirements;
• security needs;
• audit requirements;
• legal obligations;
• dispute resolution needs;
• technical requirements;
• customer configuration.

We may retain account, billing, security, audit, and legal records for longer periods where necessary to comply with law, prevent abuse, resolve disputes, or enforce agreements.

When data is no longer needed, Gonka24 deletes, anonymizes, or securely restricts it, unless further retention is required by law or legitimate operational needs.

9. Security

Gonka24 uses reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

• encryption in transit;
• access controls;
• authentication mechanisms;
• role-based permissions;
• logging and monitoring;
• infrastructure security controls;
• backup and recovery procedures;
• secure development practices;
• vulnerability management;
• incident response procedures;
• internal access restrictions;
• security reviews.

No method of transmission or storage is completely secure. Gonka24 cannot guarantee absolute security, but we work to protect the website, platform, users, data, and infrastructure.

10. Your rights

Depending on your location and applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your data;
• request restriction of processing;
• object to certain processing activities;
• request data portability;
• withdraw consent where processing is based on consent;
• opt out of certain marketing communications;
• lodge a complaint with a data protection authority.

To exercise your rights, contact Gonka24 through the official contact form, support channel, or communication method available on gonka24.com.

Gonka24 may need to verify your identity before fulfilling a request. Some rights may be limited by law, security requirements, contractual obligations, fraud-prevention needs, or legitimate operational requirements.

11. Marketing communications

If you subscribe to updates, request information, join a waitlist, contact Gonka24, or interact with our business development channels, we may send you business-related or service-related messages.

You may opt out of non-essential marketing communications at any time by using the unsubscribe option in the message or by contacting Gonka24 through gonka24.com.

Even if you opt out of marketing communications, Gonka24 may still send important service, security, legal, billing, or transactional notices.

12. Customer content

Customers are responsible for the content they submit to Gonka24, including prompts, files, API payloads, inputs, outputs, data, instructions, and related materials.

Customers must not submit personal data, confidential information, regulated data, trade secrets, third-party data, or sensitive information unless they have the legal right to do so and unless the selected service configuration is appropriate for that data.

Gonka24 processes customer content only as necessary to provide, secure, monitor, troubleshoot, and improve the service, unless otherwise agreed.

13. Children's privacy

Gonka24 is not intended for children. We do not knowingly collect personal data from children.

If you believe that a child has provided personal data to Gonka24, please contact us through gonka24.com, and we will take appropriate steps to delete or restrict the data.

14. Third-party links and services

Gonka24 may contain links to third-party websites, APIs, wallets, networks, models, providers, documentation, tools, or services.

Gonka24 is not responsible for the privacy practices, security practices, content, accuracy, availability, or policies of third parties.

You should review the privacy policies and terms of any third-party services you use.

15. Changes to this Privacy Policy

Gonka24 may update this Privacy Policy from time to time.

When changes are made, the "Last updated" date at the top of this page will be updated.

If changes are material, Gonka24 may provide additional notice through the website, platform, email, or another appropriate channel.

Your continued use of gonka24.com or Gonka24 services after the updated Privacy Policy becomes effective means that you acknowledge the updated Privacy Policy.

16. Contact

For privacy questions, data requests, or concerns about this Privacy Policy, contact Gonka24 through the email: gonka24support@gmail.com